Order Status
Orders typically ship within 24 hours of order payment.
Our warehouse is open during standard business hours, Monday through Friday, except for national holidays, when the warehouse will be closed. In some cases, we take steps to ensure shipment delays are kept to a minimum.
Shipping address change
For change shipping address requests, we can change the address
any time before the order is dispatched.
To track your order
Once shipped, customers will receive a tracking number and they can return here to check their shipping details.
Track your shipping progress with the latest updates from your shipping provider.
Shipping Time
North America
Standard Shipping：We charge a flat shipping rate of $4.99 for orders below $30. For orders equal to or above $30, we offer free shipping.
Oceania
Standard Shipping：We charge a flat shipping rate of $4.99 for orders below $30. For orders equal to or above $30, we offer free shipping.
Europe
Standard Shipping：We charge a flat shipping rate of $4.99 for orders below $30. For orders equal to or above $30, we offer free shipping.
Out of Stock Items
If an item is out of stock, we will cancel and refund the out of stock item and send the rest of the order.
Exceeding Delivery Time
If the delivery time exceeds the predicted time, please contact us so that we can investigate.
Damaged Package During Transport
If you find that the package is damaged during transport, please refuse the courier's package as much as possible and contact our customer service. If the package has been delivered in your absence, please contact customer service for follow-up steps.
Tariffs and TaxesSales Tax
Sales tax has been applied to the displayed product price on the website.
Import Tariffs and Taxes
The import tariffs and taxes of international goods will be prepaid, and customers do not need to pay any additional fees when arriving in the destination country.
Cancellation
If you change your mind before receiving the order, we can accept cancellations at any time before the order is shipped. If the order has been shipped, please refer to our refund policy.
Insurance
The insurance amount for lost or damaged packages does not exceed the value specified by the courier. We will process refunds or replacements immediately after the courier completes the claim investigation for damaged packages during transport. For lost packages, we will handle returns and exchanges as soon as possible after the courier confirms that the package is lost.
Additional Information
- We process orders Monday-Friday (excluding holidays).
- All delivery times are estimates and JUMPINGTAIL is not responsible for delays due to unpredictable factors（weather, delivery carrier factors, customer error, holiday-related delays） or any other unforeseen factors.
- If you have any questions or need help with your account, please Contact Us to assist you.
